Support
Frequently Asked Questions
How does Watch Identifier work?
Watch Identifier uses advanced image recognition technology to analyze photos of watches. Our AI engine compares the image against our extensive database of timepieces to identify the brand, model, and other details. For premium users, we also provide authenticity indicators and market value estimates.
What's the difference between the free and premium version?
The free version allows you to access your previously saved scans. The premium subscription unlocks unlimited new identifications, complete watch details, authenticity checks, market pricing information, and the ability to maintain your watch collection history.
How accurate is Watch Identifier?
Our technology provides high accuracy for popular and luxury watch brands. The clearer the image, the better the results. For optimal identification, we recommend taking photos in good lighting with the watch face clearly visible.
How do I cancel my subscription?
You can cancel your subscription at any time through your Apple Account settings. Go to Settings > [your name] > Subscriptions, select Watch Identifier, and tap "Cancel Subscription." Your subscription will continue until the end of your current billing cycle.
Why can't I identify a watch?
This could be due to several reasons: you might need an active subscription, the image might be unclear, or the watch model might not be in our database yet. Try taking another photo with better lighting and a clearer view of the watch face.
Contact Us
If you couldn't find the answer to your question above, please reach out to our support team. We're here to help!
Email: support@watchidentifier.com
For the fastest response, please include the following information:
- Your device model
- iOS version
- App version (found in the app settings)
- A detailed description of the issue
- Screenshots if applicable
Get the App
Don't have Watch Identifier yet? Download it now from the App Store and start identifying watches in seconds.